Does my print come with a certificate of authenticity? Absolutely! Each of our certificates is produced alongside every individual print, stating your purchase’s limited-edition status and number, along with all relevant production information. Finally, a digital signature and holographic sticker is included.

Will my print colour look different to the website? As our website is viewed on a multitude of different screen types, there is a chance that colour may vary, but every effort is taken to ensure that your print is as accurate as possible to what is viewed on our store and that you recieve.

Do you use archival, environmentally friendly materials? Every TigerFight print is printed on the highest grade Archival fine art paper, specifically Hahnemühle Bamboo, which is the world's first digital fine art inkjet paper made from bamboo fibres. Bamboo represents naturalness and resource-saving paper production. Particularly suitable for warm-toned colour and monochrome prints. Hahnemühle Bamboo is made from 90% Bamboo fibres and 10% cotton combining photography with environmental friendliness. This natural warm-toned, smooth surfaced and optical brightening agent free genuine art paper offers maximum ageing resistance. It guarantees an extremely large colour gamut and high colour density.

What is your commitment to sustainability? Besides our Bamboo Archival paper that is used for Every TigerFight print, our print partners have provided a carbon neutral art printing service for almost 3 years now – and were the first to offer an end-to-end carbon neutral fine art printing service. 

How long will my order take? We have partnered with our amazing printers who have production facilities in London, UK & Dusseldorf, Germany who we trust to fulfil your purchase. Below you can see approximately how long your order will take based on your location.

 

FULFILLMENT COURIER REGULAR POSTAL SERVICE

  • United Kingdom 2 -5 DAYS /  1 -2 DAYS 2-4 DAYS
  • Germany 2-5 DAYS /  1-2 DAYS 2-4 DAYS
  • Europe (EU) 2-5 DAYS  / 2-3 DAYS 4-7 DAYS
  • Europe (EEA & CH) 2-5 DAYS 2-4  / DAYS 7-14 DAYS
  • North America (USA, CA) 2-5 DAYS  / 2-3 DAYS N/A (COURIER ONLY)
  • REST OF WORLD 2-5 DAYS  / 3-6 DAYS N/A (COURIER ONLY)

 

What if my order seems to be lost in transit? Where prints are lost in transit, we will reprint the order and ship it to you at no additional cost. However lost in transit is classified as no movement on the tracking link for the number of days stated in the below table:

Shipping destination

Postal shipping (Business days with no updates)

Courier shipping (Business days with no updates)

United Kingdom

16

3

Germany

16

3

Europe (EU)

19

5

Europe (EEA & CH)

19

5

North America (USA, CA)

N/A

7

Rest of World

N/A

10

 

What if my artwork arrives damaged? In the unlikely event your package arrives to you damaged, get in touch with us as soon as possible at info@tigerfightprints and we will do everything we can to solve the issue as quick as possible.

Do you offer refunds? We only offer refunds if the product arrives damaged or is significantly delayed. (Postage delays which could be considered normal, or delays due to items being held up in customs will not be refunded). What constitutes a significant time delay is at our discretion. In either case, we may request return of the products so that we can dispose of them. The returns in these cases will be at our cost, and refunds can be withheld until the returns are received by us.

How are my orders printed and shipped? Our print partners are Europe’s leading professional fine art printers, which means your print orders are produced using our award winning in-house fine art printing service partners who have production facilities in London, UK & Dusseldorf, Germany.

All orders are printed on-demand, and despatched within 2-5 working days to anywhere in the world. From time of dispatch, delivery time may vary depending on the shipping destination.

Can I change my shipping address after my order if needed? Yes, but as your order is produced in a very short amount of time, it is crucial that you communicate the new shipping address with us in a few hours otherwise your order will be shipped to the incorrect address.

Can I cancel my order? Yes of course, but we hope you would not need to of course! But if you do, please let us know as soon as possible. Our order system is by nature extremely quick and streamlined, so order cancellations need to be made in no more than 2 hours from time of order. Later than this and we will be unable to provide a refund.

Do you accept commissioned projects? Unfortunately, not at this time, as our focus now is the main side of the business, but commissions are definitely something we will be looking at in the next few months!

Do you offer instalment payment plans? Unfortunately, not currently.